Refund policy

Return & Refund Policy

Thank you for shopping with Glow & Glamour by NaRi! We carefully prepare and package every order with love and want you to be happy with your purchase.

Returns & Exchanges
Due to the nature of our handmade, personal care, and handpicked products, all sales are final. We do not accept returns or exchanges for change of mind or personal preference.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that an item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund.

Scoop Boxes / Handpicked Items
Scoop boxes contain a variety of handpicked items. Colors, styles, and individual items may vary based on availability. Because of the nature of these boxes, we cannot accept returns or exchanges based on individual item preferences.

Handmade Items
Because our candles and other handmade products are individually made, slight variations in color, appearance, or finish may occur. These small differences are part of the handmade nature of the product and are not considered defects.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been prepared, packed, or shipped, it may no longer be eligible for cancellation.

If you have a problem with your order, please contact us through our website and we'll be happy to help.